Frequently Asked Questions
A Newborn Care Specialist is a trained professional who provides overnight (or daytime) support to families in the first weeks and months after bringing their baby home. My role is to help you rest, recover, and feel confident in caring for your baby.
Absolutely. I offer a complimentary phone and/or in person meet and greet before you commit, so you can ask questions, learn about my services, and get a sense of whether I’m the right fit for your family.
As a former nurse (BScN), I bring a medical and professional background alongside caring for your baby. Unlike a doula, I focus specifically on infant care and family rest. I am retired from nursing and cannot provide nursing care.
I handle overnight feedings (bottle or bringing baby to you for nursing), burping, diaper changes, soothing, and settling your baby back to sleep. I can help in several additional ways such as the cleaning/sterilizing of bottles/pacifiers etc., tidying the nursery and doing laundry. I also track feedings, sleep patterns, and output – all while you get uninterrupted rest. I am always respectful, quiet and courteous and believe in following a family-centered approach. You will be provided with a post shift report communicated verbally and/or written.
Yes! I support families however they choose to feed their baby-whether that’s exclusive breastfeeding, pumping, formula feeding, or a combination.
Yes, over time. While I don’t promote “cry-it-out” methods, I do help babies develop healthy sleep foundations so they gradually learn to sleep for longer stretches, making nights easier for everyone.
Every family is unique. The Root Package at 50 hours is a great starting point. If families want further support after, you’re given 7% off the next package(s) or alternatively you can book flexible care for individual nights (4 hr minimum) at my hourly rate of $49/hr.
Packages: I offer 8, 10 or 12 hour overnight shifts. This ensures I can provide full coverage through the night while you get restorative sleep. We will work together from the beginning to find the perfect hours for you and your family.
After Package option: Flexible individual night shifts start at 4 hours.
Daytime hourly shifts start at 4 hours.
I offer days and nights and schedule shifts based on your family’s needs and my availability.
I’m based in Burlington, Ontario, and serve families in Burlington, Oakville, Milton and surrounding areas. I will always try to accommodate so please inquire if you are not within Halton and hoping for support.
Overnight support: I offer packages ranging from 50 to 300 hours. You can pay in full (with a discounted rate) or pay in monthly installments. Packages are designed to give families flexibility and predictability.
Payments can be processed through Practice Better (a secure platform that is HIPAA-compliant and uses bank-level encryption), E-transfer, or cash.
All scheduling, payments and documentation are managed through Practice Better, a secure, HIPAA-compliant platform. This ensures that your personal and payment information remains confidential, encrypted, and protected. You’ll have an easy-to-use portal where you can review your package, track hours, manage payments with confidence and even a private chat with me for easy and secure communications.
My newborn care services are private-pay and not currently covered by health insurance plans.
Once you decide to move forward, I’ll guide you through a simple and supportive onboarding process:
Practice Better Access – You’ll be set up with a secure client portal (Practice Better), where you can complete your intake form, review and sign the service agreement, and manage payments.
Pre-shift Visit (Complimentary) – About one week before care begins, I’ll spend roughly an hour with your family to review your baby’s routines, feeding and sleeping spaces, and answer any questions so our first hours together feel seamless. During this visit, you’ll also receive your personalized printed Welcome Package, which outlines your chosen package, key details, and helpful resources.
Start of Care – With everything in place, you can begin care feeling prepared, confident, and supported every step of the way.
While I have a background in nursing, I no longer practice as a Registered Nurse and do not provide medical or nursing care. My role is focused on non-medical newborn and infant support, including daytime and overnight care, feeding support, soothing, routines, and family support.
If your baby has medical or specialized healthcare needs, I encourage families to work closely with their physician, paediatrician, nurse practitioner, or other qualified healthcare professionals to ensure appropriate medical care and guidance.
Not at all – my goal is to support you, not replace you. Care is designed to give you the chance to rest and restore, so that you can be the parent you wish to be when you are well rested. I’ll handle your baby’s needs while I’m there, while you gain the energy and confidence to show up fully for your baby.
Yes! Gift cards and prepaid packages are available and make a thoughtful baby shower or welcome gift. They can be emailed or printed for giving.
Yes! Daytime and overnight support can be especially valuable for families with more than one newborn, and I provide this care at no extra cost.
Your baby’s health and safety always come first. If I am unwell, I will notify you as soon as possible and arrange to reschedule missed hours. If your family is sick, please let me know right away so we can decide together whether to proceed with care or pause until everyone is feeling better. This way, we keep your home environment as safe as possible for your newborn.